['Privacy Policy for Our Online Platform\n\nAt Greenfield Veterinary Clinic, protecting your privacy is a priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online platform for veterinary consultations, pet care services, and related activities. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure your personal data is handled responsibly.\n\nInformation We Collect \nWhen you use our online platform, we may collect the following types of information:\n\n- Personal Identification Information: name, address, phone number, email address, and other contact details needed to provide veterinary services and communicate effectively. \n- Pet Information: details about your pets such as name, age, breed, medical history, and treatment records relevant to veterinary care. \n- Payment Data: billing and payment information required to process service charges securely. \n- Usage Data: technical data collected automatically such as IP address, browser type, pages visited, and interaction with our site to improve user experience. \n- Communication Records: copies of correspondence and inquiries made through our platform or in person.\n\nHow We Use Your Information \nThe personal data collected is used solely for purposes including but not limited to:\n\n- Providing veterinary consultations, treatments, and related healthcare services for your pets. \n- Managing and processing payments and billing for services rendered. \n- Scheduling appointments and sending reminders. \n- Responding to your inquiries and requests. \n- Maintaining and improving the quality of our services and online experience. \n- Complying with legal obligations and protecting the health and welfare of animals under our care.\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. Your data may be shared only as necessary for the provision of services or where required by law, such as:\n\n- Veterinary specialists and laboratories assisting with diagnostic tests or treatments. \n- Emergency service providers in cases requiring urgent medical attention. \n- Regulatory authorities when legally mandated. \n- Authorized third-party service providers helping us operate the platform, under strict confidentiality and data protection agreements.\n\nData Retention \nWe retain your personal and pet health information only as long as necessary to provide ongoing care and as required by law. When no longer needed, your data will be securely deleted or anonymized.\n\nYour Rights \nUnder GDPR and related data protection laws, you have certain rights regarding your personal data, including:\n\n- The right to access and receive a copy of your data held by us. \n- The right to request correction of inaccurate or incomplete information. \n- The right to request deletion of your personal data where no longer necessary. \n- The right to restrict or object to certain types of data processing. \n- The right to data portability, allowing transfer of your information to another provider. \n- The right to withdraw consent at any time, where processing is based on your consent. \n- The right to lodge a complaint with a supervisory authority if you believe your data has been mishandled.\n\nSecurity Measures \nWe implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. Access to your data is restricted to authorized personnel who require it to perform their duties.\n\nThird-Party Links \nOur platform may contain links to external websites or services for informational purposes. We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies separately.\n\nChildren’s Privacy \nOur services are intended for adult users and pet owners. We do not knowingly collect personal information from individuals under the age of 16 without parental consent. If you believe we have inadvertently collected such data, please contact us to arrange removal.\n\nChanges to This Privacy Policy \nWe may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated clearly on our platform. We encourage you to review this policy regularly.\n\nContact Information \nIf you have questions, concerns, or requests related to your personal data or this privacy policy, please contact: \nGreenfield Veterinary Clinic \n47 Elmwood Road, Suite 3 \nBristol, South West England \nBS8 1TP \nUnited Kingdom\n\nPhone: +44 117 923 4567\n\nThank you for trusting our online platform with your pet’s care. We are committed to protecting your privacy and ensuring your information is handled with the highest standards of security and respect.', 0.0015324000000000002, 'gpt-4.1-mini']